Aggreko has launched a next generation remote monitoring and dedicated technical support combine to improve productivity and reduce costly downtime.
The Aggreko Remote Monitoring (ARM) solution provides real-time asset monitoring and dedicated diagnostic support from technical experts, preventing issues, improving uptime and helping customers keep operations running at maximum efficiency.
An integral part of the ARM solution includes the company’s new Remote Operations Centre and technical support team. Based in New Iberia, LA, the centre coordinates rapid response to ARM’s alarm notifications across North America by evaluating equipment data and initiating the most efficient response. The centre monitors thousands of critical equipment parameters while on site, including operations, loads, run hours, fuel levels and GPS location.
“With real-time data, ARM gives our team full visibility of performance conditions to save customers from downtime and unanticipated costs, such as right-sizing equipment due to load changes,” commented Terry Dressel, vice president of national operations at Aggreko North America. “We are proud to take this next step in our service excellence strategy through the use of remote-diagnostic technology and a specialized support team, allowing our customers to focus on their day-to-day priorities.”
When equipment is outside certain parameters, alerts are sent to the Remote Operations Centre, enabling the team to diagnose and respond efficiently. Aggreko remotely fixes the issue with the site when possible, or dispatches a qualified technician if necessary.
“Centralised, real-time asset monitoring, the technical expertise of the Remote Operations Centre and the performance of Aggreko’s network of local service centres combine to offer customers a strong, next-generation solution,” said Harley Thompson, Continuous Improvement Lead at the company.
Article image courtesy of Aggreko plc. Unauthorized use not permitted.Adapted from press release by Katie Woodward
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