On 21 January 2016, TerraSource Global announced the addition of a new warehousing facility and field service hub in the Ural region of Russia. This is in line with the company’s decision to enhance sales and service processes across its global footprint in order to stay ahead of customer’s evolving needs in existing and key emerging markets, which was announced late last year.
This placement of field service personnel and OEM parts closer to its customers marks a key step in the company’s plan to minimise response times and maximise service quality.
The facility, located in Perm, Russia, is 6000 sq. ft. and began receiving inventory a few months ago. The warehouse stocks the main components and consumable parts for the company’s Gundlach Crushers and Pennsylvania Crusher brand size reduction equipment. Additionally, the facility stocks large screening equipment parts for Rotex.
The new warehouse’s inventory is neatly organised on industrial grade shelving for quick parts fulfillment. Components are vacuum-packed to ensure that they do not corrode during storage. The facility also serves as a hub for TerraSource Global’s field service operation within the region.
Maxim Liapin, aftermarket manager for TerraSource Global CIS, manages the facility. Liapin noted that future plans may include establishing a painting zone within the facility as well as a lab zone incorporating one or more pieces of operable crushing machinery to allow equipment demonstrations and on-site materials testing for prospective and existing customers.
Yury Stepunin, director of the TerraSource Global CIS operation headquartered in Moscow, said: “The opening of this facility is an important element in providing customer-focused solutions within Russia and nearby countries. It will definitely provide enhanced aftermarket support and faster response to our many valued customers.
Edited by Jonathan Rowland.
Read the article online at: https://www.worldcoal.com/handling/22012016/terrasource-global-opens-warehouse-facility-in-russia-361/